Privacy Policy / Terms & Conditions

PRIVACY POLICY FOR TAX PREPARATION SERVICES

TaxWise Solutions (“we,” “our,” or “us”) is committed to protecting the confidentiality and security of our clients’ personal and financial information. This Privacy Policy explains how we collect, use, protect, and disclose information in connection with tax preparation services.

1. Information We Collect

In order to prepare tax returns and provide related services, we may collect non-public personal information, including but not limited to:

Name, address, phone number, and email address
Social Security numbers, taxpayer identification numbers, and dates of birth
Income information, tax documents, and financial records
Banking information for refund or payment processing
Any other information provided by the client necessary for tax preparation

2. How We Use Information

Client information is used solely to:

Prepare and file federal, state, and local tax returns
Verify identity and comply with legal and regulatory requirements
Communicate with clients regarding their tax matters
Process authorized payments or refunds
Maintain records as required by federal and state law

TaxWise Solutions does not sell, rent, or trade client information.

3. Information Sharing & Disclosure

We may disclose client information only when:

Authorized by the client
Required by law, regulation, subpoena, or court order
Necessary to file tax returns with federal or state taxing authorities
Required to comply with IRS or state regulatory requirements

We do not share client information with third parties for marketing or solicitation purposes.

4. Safeguarding Client Information

We maintain reasonable physical, electronic, and procedural safeguards designed to protect client data, including:

Secure document storage
Restricted access to sensitive information
Password-protected systems and devices
Secure transmission methods when available

Access to client information is limited strictly to authorized personnel.

5. Client Responsibilities

Clients are responsible for:

Providing accurate and complete information
Protecting their own login credentials or portal access
Promptly notifying us of any suspected unauthorized access or data breach

6. Retention of Records

Client records are retained for the period required under applicable federal and state laws. Records may be securely destroyed after the required retention period has expired.

7. State Privacy Rights (Multi-State Disclosure)

Depending on your state of residence, you may have rights regarding access to, correction of, or limitations on the use of your personal information. Requests must be submitted in writing and will be handled in accordance with applicable law.

8. No Guarantee of Security

While we take reasonable steps to safeguard client information, no method of transmission or storage can be guaranteed to be completely secure. Clients acknowledge and accept this risk when providing information electronically.

9. Changes to This Privacy Policy

TaxWise Solutions reserves the right to update this Privacy Policy to reflect changes in laws, regulations, or business practices. Updated versions will be made available upon request or posted where applicable.

10. Contact Information

For questions regarding this Privacy Policy or our data-handling practices, please contact:

TaxWise Solutions

Support@TaxWisePreparer.com

503-998-9206

MULTI-STATE TERMS & AGREEMENT FOR TAX PREPARATION SERVICES

These Terms & Agreement (“Agreement”) govern tax preparation services provided by TaxWise Solutions (“Preparer”) to the undersigned individual or entity (“Client”), regardless of state of residence.

By checking the acceptance box or signing electronically, the Client agrees to all terms below.

1. Scope of Services

TaxWise Solutions will prepare federal and applicable state income tax return(s) based solely on information and documentation provided by the Client. This engagement does not include tax planning, bookkeeping, or legal advice unless separately agreed to in writing.

2. Fees, Minimum Fee & Contingent Fee Disclosure (Circular 230 §10.27)

Minimum Preparation Fee

The Client agrees that a minimum banking fee of $295 applies to all tax preparation services, regardless of refund amount, tax liability, or outcome.

Contingent Fee Disclosure

In accordance with Circular 230 regulations enforced by the Internal Revenue Service, the Client acknowledges and agrees that:

The preparation fee is performance-based and contingent upon the identification and proper application of lawful tax credits, deductions, and adjustments the Client qualifies for under applicable tax law.
The fee shall equal 40% of the net increase in the Client’s refund or reduction in tax liability, calculated by comparing the Client’s initial estimated tax outcome (as provided by the Client, prior preparer, or prior software output) to the final prepared return.
The total preparation fee shall be the greater of:
- the $295 minimum banking fee, and/or
- the contingent fee calculated above.
Penalties, interest, and unsupported or disallowed positions are excluded from the fee calculation.
All tax positions must be accurate, substantiated, and compliant with the Internal Revenue Code and applicable regulations.
No refund, credit, or tax outcome is guaranteed.

3. Initial Estimate Baseline

The Client understands that the “initial estimated tax outcome” used for comparison purposes may be based on:

Client-provided estimates
Prior preparer calculations
Prior tax software outputs

This estimate is used solely as a reference point and does not represent a guaranteed result.

4. No Guarantee of Results

Tax outcomes depend on individual facts, documentation, and applicable tax law. The Preparer does not guarantee:

A specific refund amount
A reduction in tax liability
Acceptance of any tax position by federal or state taxing authorities

5. Compliance & Due Diligence

The Preparer will not prepare or file any return that includes:

Positions lacking reasonable basis
Inaccurate or unsubstantiated claims
Information known or reasonably suspected to be false

The Preparer reserves the right to decline or withdraw from an engagement if compliance standards cannot be met.

6. State-Specific Disclosures (Multi-State Use)

The Client understands that:

State tax laws, credits, deductions, and refund programs vary by jurisdiction.
Eligibility for state-specific benefits is determined strictly by the laws of the applicable state.
No state refund, surplus credit, or tax benefit is guaranteed.

7. Client Responsibilities

The Client agrees to:

Provide complete, accurate, and truthful information
Maintain documentation supporting all income and tax documents
Retain copies of filed returns and supporting records

8. Payment Authorization

The Client authorizes payment of preparation fees through:

Refund disbursement (when available and permitted), or
Direct payment methods approved by the Preparer

The Client understands that tax refunds are issued by taxing authorities, not the Preparer.

9. Limitation of Liability

To the fullest extent permitted by law, the Preparer’s liability is limited to the amount of the preparation fee paid for the applicable return. The Preparer is not responsible for penalties, interest, or additional tax resulting from incomplete, inaccurate, or late information provided by the Client.

10. Governing Law

This Agreement shall be governed by the laws of the state in which the Preparer’s principal place of business is located, unless otherwise required by law.

11. Acceptance & Acknowledgment

By checking the acceptance box or signing electronically, the Client confirms that they:

Have read and understand this Agreement
Understand the minimum $295 fee and contingent fee structure
Acknowledge that no tax outcome is guaranteed